SOLUTIONS / OKKHI ANALYTICS / ANL-06
ANL-06
Service Interaction & Time-to-Serve
Detects the moment a staff member starts serving a customer and times the interaction automatically.
OKKHI ANALYTICS · THE FLOOR, UNDERSTOOD IN NUMBERS.
Staff and customers are tracked separately. When a recognized employee holds sustained proximity to a visitor, the system marks a service session as started — no check-in button, no manual log.
Time-to-serve and session length are recorded automatically per desk and per employee, giving managers a real service-level metric instead of relying on customer complaints or spot checks.
Time-to-serve is one of the most requested service metrics and one of the least measured — because logging it by hand never survives a busy shift.
Branches and showrooms managing service-level quality across desks and staff
Time-to-serve becomes an automatic log per desk and per employee — no check-in step, no manual timing.
STEP 1Capture
Desk and floor cameras cover service areas.
STEP 2Track both
Staff and visitors are tracked as separate, identified groups.
STEP 3Proximity
Sustained employee-visitor closeness signals service start.
STEP 4Timestamp
Session start, duration, and desk are logged automatically.
ANL-01Smart Parking
Per-stall occupancy from ordinary cameras — utilization dashboards without ground sensors.
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ANL-02Number Plate Recognition
Dual-script plate reading — Bangla and English — with entry/exit deduplication and gate integration.
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ANL-09Abusive Language Detection
Listens for abusive or threatening language at ATMs, counters, and call centers — and alerts while the interaction is still happening.
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